At Trendingtrail, operated by Baysquarespace Fintech Private Limited, we are dedicated to delivering a smooth, reliable, and trustworthy shopping experience. We prioritize fair treatment and transparency in addressing all customer concerns. Our Grievance Redressal Policy ensures that any issues you raise are handled promptly, professionally, and in full compliance with applicable laws.  

What is a Grievance?  

A grievance is any concern or dissatisfaction stemming from a product or service purchased through our platform, for which the customer seeks a resolution. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment discrepancies, challenges with returns, refunds, or exchanges, dissatisfaction with customer service, and questions regarding our policies.  

How to Raise a Grievance  

If you have a concern, we encourage you to contact us through our support channels. The process is as follows:  

1. Visit the Help Centre or Contact Us Page   
   Navigate to the "Help Centre" or "Contact Us" section on our website or mobile app.  
2. Select Your Issue   
   Choose the category or topic that best corresponds to your concern.  
3. Submit Your Query   
   Provide all relevant details, including your order ID, a description of the issue, and any supporting documents or images.  

Once your query is submitted, our support team will review it and respond promptly with guidance or a resolution.  

Escalation to Grievance Officer  

If your issue remains unresolved or you are not satisfied with the resolution provided by our customer support team, you may escalate the matter to our designated Grievance Officer, in accordance with the Information Technology Act, 2000, and other applicable laws.  

To ensure accountability and compliance, Trendingtrail has appointed a dedicated Grievance Redressal Officer responsible for overseeing the complaint resolution process, ensuring fairness, and addressing unresolved or escalated matters. You can contact the Grievance Officer via email at Baysquarespacefintechpvtltd@gmail.com, Baysquarespacefintechauthorize@gmail.com.  

Grievance Handling Process  

Acknowledgement:  We will confirm receipt of your grievance within 48 hours via email.  

Unique Ticket/Reference ID: A distinct grievance ID will be generated and shared with you to track the status of your complaint.  

Resolution Timeline: Our team, in coordination with the Grievance Officer, will strive to resolve your grievance as quickly as possible, typically within 7 working days, or within the timeframe prescribed by applicable laws.  

Updates and Communication: You will receive regular updates on the progress of your grievance through your registered communication channel.  

Closure of Grievance  

Your grievance will be deemed resolved and closed under the following circumstances:  

• When you have received a satisfactory resolution from our support team or the Grievance Officer.  
• When you do not respond to our communications within a reasonable timeframe after a resolution has been proposed.  
• When a final resolution has been communicated in accordance with our policies and applicable laws.  

Contact Us  

For any questions or to submit a grievance, please reach out to us at Baysquarespacefintechpvtltd@gmail.com, Baysquarespacefintechauthorize@gmail.com.